FAQs

  • We accept all major credit cards incl. Mastercard, Visa, American Express Discover, Unionpay and Diners Club as well as many different local payment methods including iDEAL and Bancontact. 

    We also accept Apple Pay and Google Pay.

  • Once your order is shipped, we'll send you a tracking number via email.

  • We totally get it if you need to return or exchange your Nuos. We want you to be head over heels in love with them! You've got 14 days to make up your mind. Just remember, those sandals need to be unworn, just like they arrived. Please keep the packaging intact, too.

    Now, here's the twist: you'll have to handle the return shipping. We're all about saving the planet, and that means being mindful of carbon emissions. However, you can exchange the size once for free, because we know that finding the perfect fit can be a journey.

    To start the return or exchange, please get in touch with our team.

  • Currently we are shipping to the Austria, Belgium, France, Germany,Netherlands, Spain and the UK but we will expand to more countries in the future.

  • Unfortunately, you cannot make updates after that order has been placed. These changes include removing or adding products and/or changing the delivery address.

    But mistakes do happen, so if you do need to make any important changes, feel free to reach out to us and we'll try our best to help.

  • Yes, we offer periodic discounts and have a loyalty program for returning customers. Sign up for our newsletter to stay updated on special offers.

  • Yes, we offer gift cards in various denominations. You can purchase them directly from our website.

  • If you receive a damaged item, please contact our customer service immediately to arrange for a replacement or refund.