We totally get it if you need to return or exchange your Nuos. We want you to be head over heels in love with them! You've got 14 days to make up your mind. Just remember, those sandals need to be unworn, just like they arrived. Please keep the packaging intact, too.
Now, here's the twist: We're all about saving the planet, and that means being mindful of carbon emissions.
We will cover returns postage for any exchanges to another size/model, but returns for refunds will incur a £5 returns fee which will be deducted directly from the refund. This is to discourage mass ordering of more than what is needed only to keep one.
To start the return or exchange, make a request on the returns portal (link in the footer) or you can also request a return directly on the order history of your account page.