FAQs
How much ocean waste is in one pair of nuos?
That depends on how big your feet are! But on average, one pair holds about 3 old flip-flops which equals around 300g of ocean waste flip-flops. That's pretty awesome, isn't it?
Do your products use animal derived materials?
Nope! We love our fluffy (and not so fluffy) friends! All our products are vegan and cruelty-free.
Can i choose the colour of the ocean waste middle layer?
Both our standard models use a random mix of 100% ocean waste. This means that we don't control the colour. However, sometimes the waste materials can be sorted by colour which means we'll offer you specific coloured limited editions. Keep an eye out for those!
Do you offer different coloured straps?
Currently, as a starting project, we're like a budding artist with a limited palette. We may not have a ton of colors for our straps just yet, but trust us, we're dreaming big and planning to unleash a whole spectrum of strap goodness in the future! Right now, its only black though.
How Long Does An Order Take To Arrive?
Orders normally arrive within 2-3 working days. Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. You should receive a tracking number in your e-mail which is the best way to get more insight into your package’s location and estimated delivery date.
When will the recollection scheme be available?
Good things take time! We're putting our superhero capes on, crunching numbers, brainstorming like mad scientists, and doing some serious finger-crossing for good luck. We're determined to create the recuperation plan that will blow your socks off (or in this case, your sandals!).
Can I send you my old flip-flops?
Thanks for thinking about the environment and wanting to recycle your old flip flops. That's a great move! We'd say, "Yes, absolutely! We're all about giving those flip flops a new lease on life. However, we're currently sorting out the details of our recollection scheme!
Until then, keep rocking those flip flops.
Which countries do you deliver to?
Currently we are delivering to the Austria, Belgium, France, Germany,
Netherlands, Spain and the UK but we will expand to more countries in
the future.
What payment methods can i use?
We've got more methods than you think and accept all major credit cards incl. Mastercard, Visa, American Express Discover, Unionpay and Diners Club as well as many different local payment methods including iDEAL and Bancontact.
We also accept PayPal, Apple Pay and Google Pay.
Can I make changes to my order after it’s been placed?
We know you can't wait to slip on those sandals so we do everything we can to fulfill orders quickly.
Unfortunately, you cannot make updates after that order has been placed. These changes include removing or adding products and/or changing the delivery address.
But mistakes do happen, so if you do need to make any important changes, feel free to reach out to us and we'll try our best! #teamwork
How Can I Choose The Right Size For Me?
Ah, the eternal struggle of finding the perfect fit! But fear not, because we've got a secret weapon to help you conquer the sizing challenge — our magical size chart that can be found within the product section.
As a rule of thumb, our sandals fit true to size but we are aware that a size for one brand can sometimes differ from the size of another brand.
can i make a return and is it free?
We totally get it if you need to return or exchange your Nuos. We want you to be head over heels in love with them! You've got 14 days to make up your mind. Just remember, those sandals need to be unworn and looking fresh, just like they arrived. Keep the packaging intact, too!
Now, here's the twist: you'll have to handle the return shipping, eco-warrior. We're all about saving the planet here, and that means being mindful of those carbon emissions. But hold on, we've got your back! You can exchange the size once, because finding the perfect fit is like finding true love - it's a journey!
To start the return or exchange adventure, get in touch with our fantastic customer support team.
Where humor meets reality: Surviving life with a twist!
We know when it comes to sustainable businesses, customers really like to drill down on the details. So, here is the ever growing list of questions we get asked: (Yes, they are all real!)